Ship-Returns-FAQ

 

  • Shipping in U.S.A. - Our basic shipping carriers are USPS (2-5days) and UPS (2-5 days). We ship out FAST! Most orders leave same day if placed before 2PM Eastern. You will have a selection of shipment options at checkout. FREE SHIPPING specials monthly. Orders over $50 normally ship UPS or USPS Priority - Orders under $50 ship 1st Class mail. Just choose FREE SHIPPING at checkout.
  • Shipping International - We have the current rates for you Mail, UPS.  Larger orders we will search for your best rate usually with DHL, UPS or POST.
  •  Returns and Replacement Policy - We offer a 100% satisfaction guaranteed policy and hope to never have any returns but just in case things don't work out. If product is in brand new condition you may return for a refund within 30 days.  Please contact us and explain the problem in email/writing and we will give you a RMA number. The return must be accompanied by a copy of your invoice and customer pays return shipping. If problem is because of manufacturing defect we will replace product or credit your account. We will do our best to resolve any reasonable problem to your complete satisfaction.
  • Returns on Private Label Products - No returns on private label - custom products
  • Discount were is it?Everyday discount is 40% off list prices (already shown).  Important! If you are a ZEM approved Wholesale customer you must log into/sign in to your account to get your true discount. If you don't log in and check out as a guest you will get the standard 40% discount. 
  •  Where are you brushes made? - We make brushes in USA (Ohio), Germany, and India. 
  • Tax - You will be charged tax for shipments going to Oh, Fl and CT unless you register for a Wholesale account using your valid tax number.



If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.